Please read these Terms of Service (“Terms,” “Terms of Use,” “Terms of Service”) carefully before using the Fluid Provider Lookup app (the “Service,” “Application”) operated by Plus Partner Services Limited (“us,” “we,” or “our”). For the remainder of this document, the legal entity Plus Partner Services Limited will be referred to as Fluid.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
The Service is an online directory that provides details of financial product providers, such as contact details, email addresses, physical addresses, phone numbers, and information on how to request information from these providers. The directory is available to subscribers on a monthly or annual basis. Team access is available, but licenses are issued on an individual basis.
We offer monthly and annual subscription plans. Team subscriptions are available, but each team member must have an individual license.
Payments for the Service are processed via Stripe. By subscribing, you authorize us to charge your chosen payment method for the subscription fees. All fees are non-refundable except as required by law.
You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it, or Fluid cancels it. You may cancel your Subscription by contacting Hello@plusgroup.org or 0151 559 1332.
Monthly Users will be charged in advance every thirty days. Annual Users will pay their annual fee in advance and will thereafter be charged annually on the anniversary date of the initial subscription charge. All charges are final and non-refundable, including payments made by Annual Users, setup fees, and other professional services charges.
If the Service is unavailable by reason of the acts or omissions of Fluid, no refunds or credits (whether for monthly or annual subscriptions) will be issued for downtime, or for periods unused with an active subscription.
There are no charges for cancelling a subscription, and payments cancelled prior to the end of their current billing cycle will be available until the end of the current billing cycle and will not be charged again in the following cycle.
The amount charged to the User on successive billing cycles will be automatically updated to reflect any changes to the User subscription, including upgrades or downgrades. Adding Users or feature upgrades will trigger prorated charges in the current billing cycle. User authorizes Fluid to apply updated charge amounts. Any changes, including downgrades, may result in loss of features, or an increase or reduction in the amount of available capacity for Content provided by the Service.
A valid payment method is required to process the payment for your Subscription. You shall provide Fluid with accurate and complete billing information including full name, a valid email address, and any other information reasonably requested by Fluid.
By submitting such payment information, you automatically authorize Fluid to charge all Subscription fees incurred through your account to any such payment instruments.
All service fees are exclusive of VAT or other sales or use taxes which Users agree to pay as required by law, subject to Fluid raising a valid VAT invoice.
Should automatic billing fail to occur for any reason, Fluid will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Fluid, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Fluid will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
We grant you a non-exclusive, non-transferable, limited license to access and use the Service for your personal or internal business purposes, subject to these Terms.
You agree not to:
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on the Service.
Only Users are permitted to use the Service. In order to access the Service, Users are required to provide their full name, a valid email address, and any other information reasonably requested by Fluid.
For team users, the initial User shall be the Primary (“key”) User with authority to administer and designate additional Authorized Users. Each Primary User may designate multiple Authorized Users as Administrator. Any Administrator shall be deemed to have the authority to manage the subscription and any Authorized Users.
Fluid shall provide a secure method of authentication and access to the Service, including:
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Each user will be provided with an individual account. The User will use all reasonable endeavors to ensure that each Account is only used by the User to whom it is assigned, and not shared with, or used by, any other person, including other users. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.
We strive to ensure that the information provided through the Service is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any information provided. You acknowledge that any reliance on such information is at your own risk.
To the maximum extent permitted by law, Plus Partner Services Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
You agree to indemnify and hold harmless Fluid and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.
We may terminate or suspend your access to the Service, without prior notice or liability, for any reason, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
The Service and its original content, features, and functionality are and will remain the exclusive property of Fluid and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Fluid.
Our Service may contain links to third-party websites or services that are not owned or controlled by Fluid. Fluid has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Fluid shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Any feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”) provided by you to Fluid with respect to the Application shall remain the sole and exclusive property of Fluid. Fluid shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
We reserve the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, any feature associated with the Service, with or without notice, except that we shall provide Users with thirty days’ notice of any modification that materially reduces the functionality of the Service and in such circumstances, Users shall have the right to terminate this Agreement by contacting Hello@plusgroup.org or 0151 559 1332.
We reserve the right to temporarily suspend access to the Service for operational purposes, including maintenance, repairs, or installation of upgrades. We will provide no less than two business days’ notice prior to any such suspension. Such notice may include posting a message using the Service. Fluid shall have the right to temporarily suspend access to the Service without notice in circumstances where urgent action is required to protect the Service if the delay caused by giving notice could cause material harm. Fluid shall use all reasonable endeavors to minimize operational suspensions in order to minimize disruption to the Service.
We reserve the right at any time, to modify or discontinue, temporarily or permanently, any feature associated with the Service, with or without notice. Fluid may provide enhancements or improvements to the features/functionality of the Application, which may include patches, bug fixes, updates, upgrades, and other modifications (“Updates”).
You agree that Fluid has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any specific features and/or functionalities of the Application to you.
You further agree that all Updates will be (i) deemed to constitute an integral part of the Application, and (ii) subject to the terms and conditions of this Agreement.
The Application may display, include, or make available third-party content (including data, information, applications, and other products services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that Fluid shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Fluid does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.
Please refer to our Privacy Policy, located at: https://www.gofluid.org/privacy-policy.html.
Please refer to our Cookie Policy, located at: https://www.gofluid.org/cookie-policy.html.
You agree that these constitute part of these terms. You must read our Privacy Policy & Cookie Policy before you use the Service.
If you have any questions about these Terms, please contact us at Hello@plusgroup.org.
These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
